Tech Support Calls Part 2
Tech Support Calls Part 2
Some people just can’t
seem to wrap their heads around technology. No matter how hard we try, some
people just don’t get it. Here are yet more reports of some of the kinds of
calls received by tech support staff.
An IBM customer had
trouble installing software and rang for support. "I put in the first
disk, and that was OK. It said to put in the second disk, and I had some problems
with the disk. When it said to put in the third disk - I couldn't even fit it
in ...." The user hadn't realized that "Insert Disk 2" meant to
remove Disk 1 first.
Overheard in a
computer shop:
Customer: "I'd
like a mouse mat, please."
Salesperson:
"Certainly sir, we've got a large variety."
Customer: "But
will they be compatible with my computer?"
Customer: "So
that'll get me connected to the Internet, right?"
Tech Support:
"Yeah."
Customer: "And
that's the latest version of the Internet, right?"
Tech Support:
"Uhh...uh...uh...yeah."
Caller : "Hello,
is this Tech Support?"
Tech: "Yes, it
is. How may I help you?"
Caller: "The cup
holder on my PC is broken and I am within my warranty period. How do I go about
getting that fixed?"
Tech: "I'm
sorry, but did you say a cup holder?"
Caller: "Yes,
it's attached to the front of my computer."
Tech :"Please
excuse me if I seem a bit stumped, it's because I am. Did you receive this as a
part of a promotion, at a trade show? How did you get this cup holder? Does it
have any trademark on it?"
Caller : "It
came with my computer, I don't know anything about a promotion. It just has
"4X" on it."
At this point the
Tech Rep had to mute the caller, because he couldn't stand it. He was laughing
too hard. The caller had been using the load drawer of the CD-ROM drive as a
cup holder, and snapped it off in the drive.
Customer: "My
computer crashed!"
Tech Support:
"It crashed?"
Customer: "Yeah,
it won't let me play my game."
Tech Support:
"All right, hit Control-Alt-Delete to reboot."
Customer: "No,
it didn't crash -- it crashed."
Tech Support:
"Huh?"
Customer: "I
crashed my game. That's what I said before. I crashed my spaceship and now it
doesn't work."
Tech Support:
"Click on 'File,' then 'New Game.'"
Customer: (pause)
"Wow! How'd you learn how to do that?"
A
customer had followed the instructions for installing software. The
instructions said to remove the disk from its cover and insert it into the
drive. The user had physically removed the casing of the disk and wondered why
there were problems.