When a patron calls and asks that we hold an item for them, be sure to place an item-specific hold through the patron's record, so we can "track" the hold in case there is a problem. There are several ways to place such a hold, either through the patron's record, or the item record itself, so if you are of unsure of how to do this, please see Corky or Todd and we will demonstrate it for you. Please make sure to place a slip in the item with the patron's name, date requested and contact information, and interfile it with the SWAN/MOBIUS books on the holdshelf. Regards, Todd