I blogged last week about my dissatisfaction with customer service calls being outsourced to India. Yesterday I received an email with pictures that I wanted to pass along.
Pretty impressive photos--that's even worse than the mess behind my desk!
Sam, I may be having a little communication problem of my own here as a receiver, and I sincerely want to come to an undertanding. Is your dissatisfaction with your Indian call center because of a technological snafu, a language barrier, or just frustration that technology makes it possible for your call center to be in India instead of here in the US?
The message I received may not what you sent. As I understood it, your chief complaint was that your call was sent to India where you had to deal with someone for whom English was not a first language. Was there some other reason his customer service was inadequate or dissatifying? Was his facility with English so poor that he misunderstood what you were saying? Was there some sort of cultural disconnect?
Though my previous post may make this hard to believe, I will patiently and respectfully try to better understand your experience. I hope you will patiently and respectfully try to help me do so.
Of course, in the end, all of our mutual understanding may not lead to mutual agreement...and I hope and will endeavor that even then we will be in a place of mutual respect. Deal?
OMG! are those pictures real? That explains everything!
Wow, in a couple of those pictures I think I can make out a telephone pole underneath the tangled mass of cables. It's pictures like this that make me really thankful for our civil engineers.
I have to wonder if some of the communication problems occur because of technical problems and not just language barriers. I can't even begin to comprehend the kind of electromagnetic fields that kind of wiring could produce.
But on the other hand, at least they probably don't have a huge problem with birds in that city. It's like having spider webs lining every street.